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© 2019 by AMARLA HANDMADE PTY. LTD.

CONTACT US

For additional questions, or if you would like to send any suggestions, please get in touch.

 

Fill in the form or email us to:

Info@amarlahandmade.com

 

We will get back to you as soon as possible!

2/19 BLAIR STREET, NORTH BONDI, AUSTRALIA.

info@amarlahandmade.com 

P: 0412 931 116

FAQ

 

ORDERING & PAYMENT

 

HOW SECURE IS IT TO MAKE PAYMENT WHEN I SHOP ONLINE WITH AMARLA HANDMADE?

 

AMARLA HANDMADE USES EWAY TO PROCESS CREDIT CARDS AND DEBIT PAYMENTS ONLINE. EWAY EXCEEDS THE MOST STRINGENT INDUSTRY STANDARDS FOR SECURITY. CLICK HERE TO LEARN MORE ABOUT EWAY’S SECURITY MEASURES https://www.eway.com.au/ ​

CAN I CANCEL MY ORDER?

 

PLEASE CHOOSE CAREFULLY AS WE ARE UNABLE TO CANCEL ORDERS ONCE THE PURCHASE ORDER HAS BEEN CONFIRMED.

SHIPPING

DO YOU SHIP OUTSIDE OF AUSTRALIA?

YES WE DO, HOWEVER IF YOUR COUNTRY IS NOT LISTED PLEASE CONTACT US AND WE'LL BE MORE THAN HAPPY TO ACCOMMODATE. SIMPLY SEND US AN ENQUIRY ON OUR EMAIL.

WHEN WILL MY ORDER SHIP?

PLEASE ALLOW 7 BUSINESS DAYS FOR PROCESSING.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL CONTAINING YOUR TRACKING INFORMATION.

 MY ORDER HASN’T ARRIVED

ESTIMATED DELIVERY VARIES FROM EACH REGION. ESTIMATED DELIVERY EXCLUDES TIME IN CUSTOMS IF APPLICABLE AND MAY BE SUBJECT TO DELAY DUE TO CAUSES OUTSIDE OF OUR CONTROL. 

PRODUCT SPECIFICATIONS

 

WHAT IF I HAVE A QUESTION ABOUT A PARTICULAR ITEM?

IF YOU'D LIKE TO HAVE MORE INFORMATION ABOUT A PARTICULAR PRODUCT, PLEASE CONTACT US INFO@AMARLAHANDMADE.NET

 

I RECEIVED MY PARCEL, BUT THE PIECES LOOK DIFFERENT TO THAT PICTURED ON THE WEBSITE.

 

VISIBLE IRREGULARITIES ARE TO BE CONSIDERED PART OF THEIR CHARM, RATHER THAN FAULTS. DUE TO THE NATURE OF HANDCRAFTED ITEMS WE CANNOT GUARANTEE THAT EACH PIECE WILL BE EXACTLY AS PER OUR PHOTOGRAPHS AND DESCRIPTION. WE CAN GUARANTEE HOWEVER THAT WE WILL DO OUR BEST TO CLEARLY DESCRIBE EACH ITEM.

RETURNS

 

I RECEIVED MY ORDER AND THERE IS A FAULT IN ONE OF THE ITEMS.

IN THE UNLIKELY EVENT THAT YOU RECEIVE AN ITEM THAT IS FAULTY, PLEASE CONTACT US IMMEDIATELY. WE WILL REVIEW THE SITUATION AND ASK YOU TO RETURN THE ITEM TO US FOR ASSESSMENT. WE WILL GLADLY OFFER A FULL REFUND/CREDIT, REPAIR TO REPLACE THE ITEM AND SHIP IT TO YOU AT OUR COST (SUBJECT TO AVAILABILITY). REFUNDS WILL BE RETURNED TO THE SAME ACCOUNT USED TO PURCHASE THE ITEM.

I'VE CHANGED MY MIND, CAN I GET A REFUND

IF YOU ARE NOT 100% SATISFIED WITH YOU PURCHASE WE WILL GLADLY OFFER CREDIT NOTES OR EXCHANGES WITHIN 14 DAYS OF RECEIVING YOUR ITEM. THE ITEM MUST BE IN ORIGINAL CONDITION WITH SWING TAG ATTACHED. AMARLA HANDMADE IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS.

 

GIVING BACK TO THE COMMUNITY

HOW DOES MY PURCHASE HELP THE COMMUNITY?

PURCHASING GOODS THROUGH THE AMARLA HANDMADE SITE PROMOTES A HEALTHY ECONOMY AND GENERATES A STEADY INCOME WITHIN THE WAYUU COMMUNITIES IN LA GUAJIRA, COLOMBIA.

WE ARE PASSIONATE IN THE PROMOTION OF CONSCIOUS SHOPPING. WE WANT YOU TO FEEL CONFIDENT THAT WHEN SHOPPING WITH US, YOUR MONEY IS GOING TO A WORTHY CAUSE.

BY PURCHASING AN AMARLA HANDMADE BAG, NOT ONLY ARE YOU SUPPORTING THE WAYUU TRIBE, BUT FOR EVERY PRODUCT SOLD, AMARLA HANDMADE WILL DONATE 10% TO SUSU WAYUU FOUNDATION, AN INCREDIBLE ORGANISATION COMMITTED TO THE DEVELOPMENT OF THE WAYUU REGION. 

TO LEARN MORE ABOUT SUSU WAYUU FOUNDATION AND THEIR INITIATIVES VISIT http://arelispana.blogspot.com.au